Resident Experience
Decatur Housing Authority Resident Experience is now a CORES Certified Organization!
The Certified Organization for Resident Engagement & Services (CORES) Certification recognizes owners that have developed a robust commitment, capacity, and competency in providing resident services coordination in affordable rental homes. The CORES Certification is applicable across the entire portfolio and is inclusive of family, senior and supportive housing communities.
The CORES Certification recognizes Decatur Housing's investment in and development of the tools necessary to implement a robust system of resident services coordination under the Direct model.
RESIDENT EXPERIENCE OVERVIEW
The Resident Experience Division mission is to support the strength and diversity of the Decatur community by offering a wide range of programs and services. The Resident Experience team works to find creative solutions to make assistance available in areas such as: education, emergency assistance, credit and finances, computers, homeownership, employment opportunities, job training or improving the quality of life for the youth, adults, near elderly, senior citizens, and the disabled in our communities. The Resident Experience team is a hub for information; opportunities and services that help residents overcome obstacles and reach their goals.
BACKGROUND
Resident Experience support are designed to help low-income families find and access services that foster positive outcomes. While affordable housing is extremely important in creating stability, conquering other risk factors has a cumulative effect on enhancing a family's life prospects. While DH is rightly proud of the quality housing that it offers its residents, it is essential that its supportive services assist families to change their lives.
DH's Resident Experience Division offers programs and services to DH's Affordable Housing in the Housing Choice Voucher Project Based Housing in Allen Wilson, Swanton Heights and Trinity Walk and Oakview Walk. DH's Resident Services staff is a committed group of human service professionals that endeavor to enhance the quality of life for all our residents.
The Resident Experience Division is responsible for soliciting partnerships and implementing the many services provided on behalf of DH's at-risk residents. Three fulltime and one part-time staff are employed in the provision of services to residents. DH owns and operates the Community Resource Center at 481 Electric Avenue that is equipped with a library, computer learning lab, kitchen and other facilities available for for a wide variety of activities and functions specifically designed for the residents of the properties. DH also has a Community Center at the Trinity Walk community at 421 West Trinity Avenue. This community has its provision of supportive services.
Decatur Housing has been recognized nationally for its' programming success with the National Association of Housing and Redevelopment Officials (NAHRO) Awards of Excellence for the STAR Afterschool and Connecting Families programs. DH continues to build upon our relationships with local businesses, faith-based organizations, community development agencies, contractors and others to expand opportunities for residents.
In 2009, the Decatur Housing Initiatives Corporation was granted 501(c)(3) status and has actively sought to supplement programming with donations and grants.
DH has four full-time and one part-time resident services staff members to serve the DHA affordable housing communities.
Community Resource Center
481 Electric Ave
Decatur, GA 30030
Lartesha Chaney
Lead Resident Services Coordinator
Eresha Lampton
Resident Services Coordinator
TBA
Resident Services Coordinator
Kathryn Fowler
Resident Services Specialist
Miya Tucker
Resident Services Aide