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Vice President of Property Operations

Decatur Housing is hiring for the following position:

Position Title: Vice President of Property Operations

Department: Property Operations

Reports to : Chief Operations Officer

Job Description:

The Organization

Established in 1938, Decatur Housing (the Housing Authority of the City of Decatur) has evolved from its origins in traditional affordable housing to become a dynamic leader in community development. Today, we are reimagining what housing means-focusing on attainable living options that support economic diversity and strengthen the social fabric of Decatur.

Our mission is centered on expanding access to high-quality, modern, and safe housing that meets the needs of a modern, thriving city. From first responders and educators to young professionals and long-time residents, we are committed to ensuring that those who contribute to our community can also call it home.

Our approach prioritizes long-term opportunity, choice, and upward mobility. By working collaboratively with local partners, the City of Decatur, and regional stakeholders, we are expanding access to housing that supports economic development, neighborhood revitalization, and a strong sense of place.

Through rental and homeownership initiatives, we aim to build more than just housing-we are shaping modern communities where people can put down roots, pursue opportunity, and enjoy a high standard of living at a reasonable cost.

Decatur Housing remains committed to meeting the changing needs of our city, supporting residents at every stage of life, and driving innovation in housing for a brighter, more connected future.

Who is an ideal candidate for this roll

We are seeking a Vice President of Property Operations-not just a "super property manager," but a strategic leader who can inspire and elevate a team of extraordinary property managers. This role is about setting a new standard for operational excellence, driving performance, and positioning our portfolio for continued growth and innovation.

Position Overview

The Vice President of Property Operations is a key executive leader responsible for the strategic oversight, operational performance, and long-term success of Decatur Housing's (DH) residential portfolio. This portfolio includes a blend of assisted and non-assisted housing communities-spanning HUD and LIHTC-financed developments-and represents the foundation of DH's mission to deliver high-quality, attainable housing throughout the City of Decatur. 

Reporting directly to the Chief Operations Officer and working closely with the Finance Director, this role leads and aligns cross-functional teams across property management, maintenance, leasing, and resident services. The Vice President ensures day-to-day excellence while building scalable systems that drive resident satisfaction, financial strength, and regulatory compliance.

This results-oriented leader brings deep operational expertise and a forward-thinking approach to property management, positioning Decatur Housing as a model for modern attainable housing. With a focus on performance, accountability, and community impact, the VP plays a critical role in advancing DH's strategic goals-including new development and redevelopment initiatives, pre-development consulting, and owner representation.

Key responsibilities include:

  • Provide strategic leadership and daily oversight of a portfolio of affordable and mixed-income communities, ensuring operational excellence in property management, customer service, leasing, marketing, maintenance, and compliance.
  • Lead and mentor a team of Property Managers and on-site staff, fostering a culture of performance, professionalism, accountability, and continuous improvement.
  • Oversee and implement capital improvement strategies, collaborating with internal departments and external partners to meet both short- and long-term asset objectives.
  • Ensure strong financial performance through proactive budgeting, forecasting, expense control, rent collection, and adherence to income/expense classifications.
  • Drive operational efficiency by implementing best practices, data-driven decision-making, and performance metrics aligned with organizational goals.
  • Develop, refine, and enforce policies and procedures to ensure consistent property operations, regulatory compliance, and a high-quality resident experience.
  • Collaborate with the Chief Operations Officer to assess market conditions, identify revenue opportunities, and strengthen the competitive positioning of properties.
  • Partner with the finance department to ensure timely financial reporting, accurate invoice processing, and clear financial accountability at the property level.
  • Oversee resident relations including collections, evictions, complaint resolution, and Fair Housing-related matters, ensuring compliance with all applicable laws and policies.
  • Ensure compliance with HUD, LIHTC, Section 8, and other federal, state, and local regulations, including timely and accurate certifications, recertifications, and file audits.
  • Conduct regular property visits, inspections, and audits to monitor performance, identify risks, and uphold operational and regulatory standards.
  • Oversee vendor management, including bid solicitation, contract negotiation, and use of preferred vendors to align with budget and quality expectations.
  • Collaborate with the Facilities and Capital Projects teams on large-scale renovations, value-add initiatives, and construction projects exceeding $10,000.
  • Approve and monitor site-level purchasing, ensuring adherence to budgetary controls and purchasing protocols.
  • Hire, onboard, supervise, and support site staff, ensuring proper training, scheduling, performance evaluation, and timekeeping.
  • Step in as a hands-on leader to provide property-level support and ensure continuity during staffing or operational gaps.
  • Maintain strong relationships with property owners, residents, regulatory agencies, and key stakeholders to support transparency, accountability, and collaboration.
  • Manage incident reporting, legal documentation, and litigation support, ensuring appropriate escalation and resolution.
  • Lead marketing and leasing strategies in accordance with Affirmative Fair Housing Marketing Plans and industry best practices to improve leasing velocity and occupancy.
  • Support new development and acquisition projects through operational planning, pre-development consulting, and due diligence.
  • Perform other executive-level duties as assigned to advance the mission, sustainability, and strategic goals of Decatur Housing.

The ideal candidate is a collaborative and agile leader with demonstrated experience managing complex multifamily portfolios in the affordable and attainable housing space. They are energized by mission-driven work, passionate about building vibrant communities, and skilled at balancing strategic leadership with hands-on operational execution.

This is a unique opportunity to help shape the future of housing in Decatur by driving innovation, building high-performing teams, and delivering sustainable impact for residents and the broader community.

Leadership and Strategic Focus

  • Champion a culture of accountability, collaboration, and continuous improvement.
  • Identify and pursue opportunities for programmatic expansion, operational innovation, and cross-sector partnerships.
  • Serve as a senior advisor to the Chief Operations Officer and Chief Executive Officer on matters of operational efficiency, property performance, and long-term planning.

Qualifications

  • Bachelor's degree in business administration, public administration, real estate, or a related field (advanced degree preferred).
  • Minimum of 8 years of progressive leadership in multifamily property management, with at least 2 years in a senior or executive role.
  • Strong knowledge of affordable housing programs, especially mixed-income/mixed-finance communities, LIHTC, PBV, PBRA, and HUD compliance and regulations.
  • A strong administrator with a proven track record of leading teams, improving operational performance, and managing complex portfolios.
  • Demonstrated experience in budgeting, compliance, team development, and stakeholder engagement.
  • Property Management and LIHTC certifications are required or must be obtained within six (6) months of hire.
  • Experience in affordable/attainable housing and private market management is highly desirable.

 

Key Competencies

  • Strategic Thinking & Vision
  • Leadership & Team Development
  • Operational Efficiency
  • Financial & Regulatory Acumen
  • Communication & Relationship Management
  • Innovation & Change Management
  • Resident-Centered Service Delivery

Other Requirements

  • Valid State of Georgia Driver's License and insurability under DHA's vehicle insurance.
  • Ability to travel between properties and attend external meetings as required.
  • Must be bondable under the Authority's policy.
  • This position is required to work in an office setting that is generally accessible to the mobility and sensory impaired.
  • Must have the ability to utilize standard office equipment and access files and documents, and the ability to lift up to 20 pounds.
  • Must be able to work while seated for extended periods of time.

 

To apply for this position email your resume by clicking here